Many pet owners see vet visits as purely transactional, feeling less loyalty to a specific vet clinic.
This behavioral shift is largely driven by the wealth of online options, which makes it easy for clients to explore and switch between different providers. Many pet owners highly prioritize convenience, opting for a clinic that best fits their immediate needs. This makes client convenience a critical factor in recruiting new clients and retaining loyalty. Importantly, convenience-focused tools can also benefit your office by saving time for your front desk staff.
Let us show you how:
1. Online Scheduling:Allow your clients to book appointments directly through your website on their own time, using device of their choice. This also makes it more convenient for your office staff avoiding the need for phone calls that take up valuable time. You can control which appointment types or what time slots are available. The scheduled times are subject to your approval before they are added to the calendar. Plus, you can include essential paperwork in the online scheduling process, further streamlining the workflow.
2. Forms included with Reminders:While you might already send reminders, you can enhance them by integrating online forms. This reduces pet check-in time and often delivers more thorough and accurate information than office staff would have collected by hand. For instance, for surgeries, the system can automatically trigger a specific set of reminders asking clients to complete procedure-specific paperwork before their pet’s appointment.
3. Two-Way Communication:Free up more staff time by reducing their time on the phone. Two-way communication allows your staff to efficiently reply to client questions in-between other tasks like awaiting prescriptions or coordinating schedules. The clients will appreciate the flexibility of answering at their convenience, and you’ll improve your office workflow. This convenient technology also enables staff to communicate wait times when the office gets very busy or provide pet status updates. Staff members can inform pet owners via text of the scheduling delays so they can wait at home until the practice ready to provide care or release the pet. Whether it’s texting, sharing pictures, or sending emojis, it’s a great way to engage clients. Multiple staff members can collaborate in the same conversation from one shared text inbox which also allows greater ownership of the data and does not require employees to use their own devices.
At AutoRemind, we have worked with thousands of veterinary and medical offices and learned what works best in each category. Our best practices are just an email away - reach out to us to set up a zoom to discuss how we can help.
