L o a d i n g

AutoRemind Privacy Policy


AutoRemind, Inc. (“AutoRemind,” “we,” “us,” or “our,”) provides automated calling, messaging, and emailing, website hosting and dvelopment, and digital marketing services (collectively, the “Services”) for healthcare and veterinary care providers through the AutoRemind website, https://www. Autoremind.us (the “Site”), and the software and technical and communications platform(s) available on or through the Site (collectively, the “Platform”). By accessing, browsing, and/or using the Services, including to deliver messages (each a “Message”) to Subscriber’s customers, clients, and patients (each a “Customer”), You acknowledge that You have read and agree to be bound by the Terms of Service ("Terms") and this Privacy Policy.


AutoRemind is committed to protecting and respecting Your privacy.

This Privacy Policy describes how we collect, use, protect and share information about You, as an individual, that we obtain when You access and use our Services. All capitalized terms not otherwise defined herein shall have the meanings ascribed thereto in the Terms.

This Privacy Policy also governs the collection and use of information when You use the Platform, as a part of our Services, although we may provide additional notice and choice options within the Platform itself. In addition, this Privacy Policy applies to information that we obtain when You communicate or interact with us outside of the Services, including by e-mail, telephone and otherwise.


The Health Insurance Portability and Accountability Act (“HIPAA”) and implementing regulations govern the receipt, protection, use and release of individually identifiable health information, also known as “protected health information” or “PHI”. PHI is information, including demographic data, that relates to: (i) the individual’s past, present or future physical or mental health or condition; (ii) the provision of health care to the individual, or (iii) the past, present, or future payment for the provision of health care to the individual; and that identifies the individual or for which there is a reasonable basis to believe it can be used to identify the individual.

Under the HIPAA Security Rule, both “Covered Entities” and “Business Associates” are required to undertake measures to ensure the safety and security of PHI, and to report any unauthorized disclosures of any such PHI, among other undertakings.

AutoRemind has undertaken security measures to reasonably and appropriately implement the standards and implementation specifications as required in the HIPAA Security Rule, including by (1) ensuring the confidentiality, integrity, and availability of all PHI that AutoRemind creates, receives, maintains, or transmits; (2) protecting against any reasonably anticipated threats or hazards to the security or integrity of such information; (3) protecting against any reasonably anticipated uses or disclosures of such information that are not permitted or required under HIPAA; and (4) undertaking ongoing activities to comply with the requirements of HIPAA and the rules promulgated thereunder.

AutoRemind will NEVER use, disclose, or share any Customer PHI, unless expressly permitted by HIPAA and its implementing rules and regulations, and only strictly in accordance therewith.


Information You Provide to Us

We collect and store information that You provide directly to us, including when You register for the Services, for the Platform, create a profile, submit information, when You update Your e-mail preferences, respond to a survey, contact us with questions or comments, or provide other feedback.

Subscribers: To create a profile and access certain elements of the Services, we may collect your first name, last name, email address, phone number, and billing information in addition to technical information described above. We also collect and store Your consent to receive direct marketing materials from us as well.

We will not ask for or request sensitive information such as government identifiers, or financial information, except in connection with payments. Please do not provide this information to us, including through e-mails, feedback forms or otherwise.

Information Collected While Using Our Services

We also collect and store certain technical information when You access, browse and use our Services. This technical information helps us operate our Services and provide access to You, and includes standard information about visits and system capabilities, such as:

  • Information about the device(s) You use to access our Services, including MAC address, IP address, browser type and version, location, time zone setting, browser plug-in types and versions, operating system and platform, device type, and device identifiers;
  • information about Your visits to the Platform and Services, including the full URL clickstream to, through, and from the Services (including date and time);
  • information we need and use to facilitate Your use of our Services (including to provide access to third-party websites and services), such as URL requests, destination IP addresses, or device configuration details;
  • pages You view, content You select to view, length of time viewing content; and
  • page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), Your engagement with certain variable/dynamic elements of a page and methods used to browse away from the page.

We may also collect information using cookies and beacons. (See Cookies and Beacons below.)


We may use any of the information we collect to:

  • allow us to operate our Services, including payment processing, administration, internal operations, troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • manage Your access to our Services;
  • send You information that enables You to use our Services;
  • contact You directly about activity on Your account;
  • comply with laws and regulations;
  • carry out our obligations and enforce our rights arising from any contracts entered into between You and us, including billing and collection;
  • notify You about changes to our Services;
  • protect the integrity and maintain the security of our Services, including secured areas of the Site;
  • in any other way that we describe when You provide the information; and
  • for any other purpose for which You may provide consent.

In some cases, how we treat and use information will depend on the type of information. Some of the information we collect through Your use of our Services or communications with us, such as Your name, address, phone number, e-mail address, Subscriber Account Information, or billing information associated with Your account may personally identify You. We describe this information as “Personally Identifiable Information.” We will also treat as Personally Identifiable Information any non-identifiable information that is combined with Personally Identifiable Information.

We may use Subscriber information, including Personally Identifiable Information, to:

  • respond to Your requests, feedback or questions, including by telephone, text (SMS), or email;
  • provide You with information about Content, products or services, from us or third parties, that may interest You;
  • send You e-mails about updates, information, or alerts regarding our Services; and

We may use information that is neither PHI, nor Personally Identifiable Information (referred to as “non-Personally Identifiable Information”), to:

  • respond to Your requests, feedback or questions, including by telephone, text (SMS), or email;
  • provide You with information about Content, products or services, from us or third parties, that may interest You;
  • send You e-mails about updates, information, or alerts regarding our Services; and

We may also combine technical information or non-Personally Identifiable Information about Your use of our Services with similar information that we obtain from other Users to use in an aggregate or anonymous manner for similar purposes.


We will not sell Your Personally Identifiable Information or share Your Personally Identifiable Information with third parties, except with:

  • our service providers and subcontractors to the extent reasonably necessary to enable us to operate and provide our Services to You;
  • a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which Personally Identifiable Information held by us about our Users is among the assets transferred;
  • You, upon Your written request;
  • other third parties with Your express consent.

We may also disclose Your Personally Identifiable Information:

  • to comply with any court order, law or legal process, including to respond to any government or regulatory request;
  • to investigate potential unauthorized access or misuse of our Services or otherwise enforce our Terms, or other agreements;
  • to protect our assets or rights, including for billing and collection purposes;
  • if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of AutoRemind, our Subscribers, their Customers or others, including exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction; and
  • for any other purpose disclosed by us when You provide the information.

In the event that we receive a request from a governmental entity to provide Your Personally Identifiable Information, we will make reasonable attempts to notify You of such request, to the extent reasonably possible and legally permissible.

We may share non-Personally Identifiable Information, aggregated, or -de-identified data: with analytics, search engine, or other service providers that help us improve our Services; to advertisers and advertising networks to select and serve relevant advertisements; and with any other party for the purposes described in this Policy.


We may use cookies, beacons and similar technologies, now or in the future, to support the functionality of our Services and to identify You when You visit or access the Services. This provides a better experience when You use our App or Website and allows us to improve our Services. AutoRemind or third parties may use cookies and similar technologies to identify You across different websites or apps and to better market AutoRemind or third-party products or services to You, in compliance with applicable law.

Browser Cookies.

A browser cookie is a small file placed on the hard drive of Your computer. That cookie then communicates with servers, ours or those of other companies that we authorize to collect data for us, and allows recognition of Your personal computer. We associate cookies with Personally Identifiable Information only if You use the automatic recognition capabilities on restricted areas of the Services, view content, use the personalization services available as part of the Services, or ask us to contact You with additional marketing information. We do not otherwise collect Personally Identifiable Information from browser cookies and we do not associate browser cookies with Your Personally Identifiable Information.

You may use the tools available on Your computer or other device to set Your browser to refuse or disable all or some browser cookies, or to alert You when cookies are being set. However, if You refuse or disable all browser cookies, You may be unable to access certain parts or use certain features or functionality of our Services.

You may choose whether to activate automatic recognition when You register for an account. After registration, You may disable the persistent cookie that supports recognition using the tools in Your browser. If You choose to disable the cookies that support automatic recognition, You will need to re-enter Your User ID and password each time You access a gated portion of the Services.

Unless You have adjusted Your browser settings so that it refuses all cookies, we may use cookies when You direct Your browser to our Services.

Flash Cookies.

Certain features of our Services may use local stored objects called flash cookies to collect and store information about Your preferences and navigation to, from and on our Services. We also include cookies in our third-party hosted video players to count the number of unique viewers who see a video and to provide aggregate reporting. The cookies do not identify You as an individual or track Your online behavior. We do not collect Personally Identifiable Information from flash cookies and we will not associate them with Your Personally Identifiable Information.

Flash cookies are not managed by the same browser settings as are used for browser cookies. To learn how You can manage Your Flash cookie settings, visit the Flash player settings page on Adobe's website. If You disable or refuse Flash cookies, please note that some parts of our Services may be inaccessible or may not function properly.

Our Services and e-mails may contain small electronic files known as beacons (also referred to as web beacons, clear GIFs, pixel tags and single-pixel GIFs) that permit us to, for example, count Users who have visited those pages or opened an e-mail and for other website-related statistics. Beacons in e-mail marketing campaigns allow us to track Your responses and Your interests in our content, offerings and web pages. You may use the tools in Your device to disable these technologies as well.


You may have the opportunity to receive certain communications from us related to our Services. If You provide us with Your e-mail address in order to receive communications, You can opt out of marketing e-mails at any time by following the instructions at the bottom of our e-mails and adjusting Your e-mail preferences. Please note that certain e-mails may be necessary for the operation of our Services. You will continue to receive these e-mails, if appropriate, even if You unsubscribe from our optional communications.

Some browsers support a “Do Not Track” feature, which is intended to be a signal to websites that You do not wish to be tracked across different websites You visit. Our Services do not currently change the way they operate based upon detection of a Do Not Track or similar signal.

Please note that we cannot control how third-party websites or online services You visit through our Services respond to Do Not Track signals. Check the privacy policies of those third parties for information on their privacy practices.

You may opt out of our direct telemarketing contacts by requesting us to remove You from our direct telemarketing list. Please note that opting out from our direct telemarketing contacts does not limit us from contacting You for other purposes, including those contacts that are reasonably necessary to provide You with our Services. If You decide to opt out of our direct telemarketing contacts, kindly allow a reasonable time for us to process Your request, and do not hesitate to contact us at (800) 277-1299 if You encounter any problems with Your request. We also comply with the FTC’s National Do Not Call Registry at www.donotcall.gov/register/reg.aspx and related rules.

The accuracy of the information we have about You is very important. Users may update their information at any time on the account registration page. Otherwise, to review or correct Your Personally Identifiable Information, You may contact us at (800) 277-1299.


The security of Your information and Customers’ information is important to AutoRemind, and we have established reasonable administrative, technical, and physical safeguards designed to protect Personally Identifiable Information against loss, alteration, unauthorized access, theft, misuse or disclosure. We evaluate these safeguards on an ongoing basis to help minimize risks from new security threats as they become known. Unfortunately, no system can guarantee complete security of Your information. As a result, AutoRemind cannot ensure or warrant the Yours and Customers’ information, including Personally Identifiable Information, is secure from unauthorized third parties. Thus, Your use of the Services and communication with us about them is at Your own risk.

You are responsible for protecting Your User credentials (username, ID, and password) and for the security of information that You transmit to us over the internet.


Our Services are directed to and are intended for use only by individual, company, and/or organizational healthcare providers. Use of the Services and the Platform by or on behalf of a Subscriber shall be conducted only by individuals that are over 18 years of age. Individuals that are under 18 years of age may not use the Services or the Platform.

We do not knowingly collect information from children under 13. If You are under 18 years of age, You are not permitted to register for an account or otherwise submit any personally identifiable information to us, including Your name, address or e-mail address, except with a parent or guardian as describe above. If we discover that we have collected any personally identifiable information from a child under the age of 13, we will suspend the associated account and remove that information from our database as soon as possible.

By registering for an account or submitting any personally identifiable information to us, You represent and warrant that You are 18 years of age or older.


Our Services may contain links to third-party websites and services, including those of our partners and advertisers. Please note that these websites and services may have their own privacy policies. This Privacy Policy applies to AutoRemind and our Services only. We do not accept any responsibility or liability for the policies or practices of any third parties. If You chose to access any websites or services linked from our Services, please check the applicable policies before You use or submit any personal data to such website or service.


We may change this Privacy Policy from time to time to align with changes to our business practices and/or changes to our legal requirements. Your continued use of the Services or communication with us after any updated Privacy Policy has been posted (or any other indication of Your consent) will constitute Your acceptance of the updated Privacy Policy.

Please note that we may condition Your continued access to our Services on Your consent to changes to this Privacy Policy.

Your Privacy Questions and Concerns

Privacy is a priority at AutoRemind. We aim to answer your questions about our privacy practices in a timely and comprehensive manner. You can contact us at (800) 277-1299, or write to us at:

AutoRemind, Inc.
150 Bay Street, 3rd Floor
Jersey City, NJ 07302

If we are unable to satisfy your questions or concerns, you may contact the Office of the Privacy Commissioner of Canada in writing or by calling toll-free at 1-800-282-1376, or please contact the applicable privacy commissioner in your province or territory.


If You have questions, comments or requests relating to this Privacy Policy, or would like to authorize us to release Your information to a specific third party or rescind a previous request, please call us at (800) 277-1299, or write to us at:

AutoRemind, Inc.
150 Bay Street, 3rd Floor
Jersey City, NJ 07302

This Privacy Policy was updated as of December __, 2023