AutoRemind Tech Support team is always there when we needed them, they are lifesavers!
Premier Behavioral Health Services is a thriving clinic in Mentor OH with a mission of providing timely, accessible, evidence-based care to their community. The clinic has been helping patients for over 15 years, but, like many others, experienced server challenges recently: “We felt like we were in a really bad movie when we ran into server issues and needed help accessing our data”.
While PBHS’s IT support company Maritec Medical worked on the server, AutoRemind’s Technical Support team was contacted over a weekend to
help with providing access to basic appointment and patient information, so PBHS could remain operational while waiting for the server to become operational.
"AutoRemind Technical Support team was knowledgeable, professional, and empathetic. Because of their flexibility and sense of urgency, we were able to stay open. From all of us and our patients – thank you AutoRemind!”