Carrier Compliance
US Messaging Guidelines.
Sending text, email, and phone calls requires you to be compliant with a series of rules and regulations from HIPAA, CAN-SPAM, TCPA to CTIA. Read more below:
Suggested Practices Regarding Electronic Communications with PatientsThis page is dedicated to the use of the AutoRemind service on mobile phones. If you have any questions about this process, please contact support@autoremind.com
Important Notes: Below is a series of sample templates related solely to the use of the mobile messaging program, or to data collection and use of personal information gathered through the Program, and is for informational purposes only. You should consult independent legal advice before implementing these Templates in whole or in part.
Consent
The AutoRemind service offers transactional and promotional messages. You need to obtain written consent to engage in those types of messages. Ensure your intake forms clearly indicate that by providing a phone number, the individual agrees to receive SMS/text messages from your organization.
Download Template: Consent Form (.pdf)Terms and Conditions
Mobile carriers require that your Texting/SMS Terms and Conditions be easily accessible. These terms explain the AutoRemind service you use. We suggest that they are on your website and given with your consent form.
Download Template: Terms & Conditions (.pdf)Privacy Policy
Mobile Phone carriers require you to clearly state your Privacy Policy. We suggest they are on your website and included with your consent form.
Download Template: Privacy Policy (.pdf)