Over the last couple of years, AutoRemind team has been educating our customers on the benefits of electronic communication with patients. This month I want to share insights on Two-way texting.
Improve customer service and become more accessible.
Our clients often mention that patients complain how hard it is to get in touch with the office because of the busy lines or not receiving a call back. Even if the voicemail gets returned, it only starts a phone tag. Using Two-way texting would make you practice more accessible and responsive. Your patients will be more satisfied with your service.
Get off the phone! It will save you time
Healthcare offices still use phones for many tasks – they are still a workflow staple. However, it’s time to get off the phone. You can save a lot of time by texting your patients about a time change or instructions prior to their appointment. Over the last year, we saw many offices using texts to send links to online forms. Two-way texting also simplified front office logistics as many patients had to wait outside. Our clients successfully use Two-way texting to message about prescription refills or notify that lab results are ready. Not to mention stopping these tricky balance due calls - just send a text and save time!
Consider this fact: over 70% of appointment confirmations on AutoRemind platform in 2021 were completed using a mobile phone. Mobile is becoming your patient’s core communication device. Start utilizing this technology with AutoRemind Two-way texting today!