Appointment Strategy Flow

INITIAL CONTACT

Appointment Created

This is a reminder of the appointment. Confirmation is not requested at this time.

Sent: Immediately upon creation

Provider:

Reason:

Hi John,

You are scheduled for a appointment with on:

If your appointment is not confirmed within 48 hours before your scheduled appointment, your appointment slot will be filled.

IMPORTANT:

RESCHEDULING: Call the office if you need to reschedule your appointment at (231) 737-8446.

Thank you from Dr. Brian Gluck's office.

Best Regards,
Life Without Limits
www.drbriangluck.com
(231) 737-8446

14 DAYS BEFORE

Email Confirmation

This is a confirmation email sent 14 days before the appointment. Confirmation is requested at this time.

Sent: 14 days before appointment at 9:00 AM

Provider:

Reason:

Hi John,

Please confirm your upcoming appointment with on:

CLICK TO CONFIRM

If your appointment is not confirmed within 48 hours before your scheduled appointment, your appointment slot will be filled.

IMPORTANT:

RESCHEDULING: Call the office if you need to reschedule your appointment at (231) 737-8446.

Thank you from Dr. Brian Gluck's office.

Best Regards,
Life Without Limits
www.drbriangluck.com
(231) 737-8446

7 DAYS BEFORE

Phone Call Reminder

A courtesy phone call is made to the patient one week before the appointment.

Attempted: 7 days before appointment at 9:30 AM

Provider:

Reason:

Phone Call

A live agent will call to confirm the appointment details.

5 DAYS BEFORE

SMS Confirmation

A confirmation SMS message is sent five days prior.

Sent: 5 days before appointment at 9:00 AM

Provider:

Reason:

Hi John, your appt with is on . Reply C to confirm. Questions? Call (231) 737-8446

3 DAYS BEFORE

Final Text Reminder

A final SMS reminder is sent three days prior to the appointment.

Sent: 3 days before appointment at 9:00 AM

Provider:

Reason:

Final reminder for your appointment in 3 days. See you then!