Strategy: Default + Immediate

Follow the timeline to see how we approach appointment reminders.



1 / 5
INITIAL CONTACT

Appointment Created

This is a reminder of the appointment. Confirmation is not requested at this time.

Immediately upon creation
14 DAYS BEFORE

Email Confirmation

This is a confirmation email sent 14 days before the appointment. Confirmation is requested at this time.

14 days before at 9:00 AM
7 DAYS BEFORE

Phone Call Reminder

A courtesy phone call is made to the patient one week before the appointment.

7 days before at 9:30 AM
   

This is a message from Life Without Limits. The message is for John. We are contacting you to remind you and asking you to confirm your appointment: Thursday September 18 at 11:04 AM.
Press 5 to confirm your appointment.
If your appointment is not confirmed within 48 hours before your scheduled appointment, your appointment slot will be filled. Our number is (231) 737-8446. This was a message from Life Without Limits.
Press 1 to listen to the message again.
Thank you and goodbye.

Hi John, your appt with is on . Questions? Call (231) 737-8446

5 DAYS BEFORE

SMS Confirmation

A confirmation SMS message is sent five days prior.

5 days before at 9:00 AM

Hi John, your appt with is on . Reply C to confirm. Questions? Call (231) 737-8446

3 DAYS BEFORE

Final SMS Reminder

A final SMS reminder is sent three days prior.

3 days appointment at 9:00 AM

Hi John, your appt with is on . Questions? Call (231) 737-8446